1. Terms and conditions for online bookings.
These Terms apply when reserving hotel accommodation through the central booking platform of E & E Enterprices LTD – https://elenahotelarbanasi.com. If promotional prices are available, additional payment terms and cancellation policy may apply and are an integral part of the description of the specific offer.
The prices offered for hotel accommodation are valid only at the moment of your visit to the Reservations section. They are subject to change and are dependent on the occupancy of the particular hotel. E & E Enterprices LTD reserves the right to refuse received, confirmed and paid reservations in the event of an unforeseen situation.
Hotel accommodation rates are subject to change at any time and may be influenced by hotel occupancy and demand at different times of the year. All hotel accommodation rates in the booking platform include VAT. The price for your stay is guaranteed upon completion of the reservation process and receipt of confirmation with reservation and prepayment number. E & E Enterprices LTD reserves the right to cancel confirmed and paid reservations in case of abusive use.
The final price you choose is per person, per day and for the specific room, including tourist tax and VAT. If during your stay you use additional services not mentioned in the description of the selected room type and offer / consumption in restaurants, parking, mini bar and more. /, they should be paid on site at the hotel.
Promotional rates for hotel accommodation can not be combined with other current offers or discounts. Prices do not include a commission for tour operators or other persons.
3. Payment Terms and Reservation Policy at Elena Hotel.
Your reservation is deemed to be confirmed upon payment of the required deposit indicated on the booking form or the relevant offer. Reservation can be guaranteed by credit card or prepaid by bank transfer. The bank accounts in BGN and EUR of each hotel are shown on the booking confirmation.
Free cancellation is possible within 7 days prior to the check-in date. Upon expiration of this period, the first overnight stay.
If no reservation is made, the full amount of the advance prepayment is retained.
E & E Enterprices LTD is an administrator of personal data within the meaning of LPPD and processes the personal data of the User for the fulfillment of its obligations in connection with the reservation made by the User.
E & E Enterprices LTD’s personal data protection policy governs the type of information that is collected by Users, how it is collected and how it is used.
The provided personal data are fully protected and used for marketing analysis and a better understanding of the needs of the Users and accordingly improvement of the quality of the offered services. Without the user’s personal data, the internet reservation system could not be used to make bookings.
E & E Enterprices LTD does not provide the name and e-mail address that the user has specified when making the reservation to third parties for the purpose of sending commercial information.
5. Company data
Name: E&E Enterprices LTD
Reg. number: 204750766
phone: +359 893431111